Privacy Policy

This policy explains how RoundPro ("we", "us") handles personal data when window cleaners, sole traders and their teams use our round-management app. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for what

• Your account data (your name, email, business name, billing): we are the data controller.
• Your customers' data (names, addresses, phone numbers, emails, prices, payment status): you, the window cleaning business, are the controller. We act as your data processor and only use it to run the app for you.

What we collect

• Account details: email address, password (stored securely hashed), display name and business name.
• Round data you enter or import: customer details, job notes, cleaning cycles, visits and payments.
• Map positions for addresses, looked up through OpenStreetMap's free geocoding service.
• Your device location, only when you tap "Use my location" to sort jobs — it is not stored.
• Subscription and billing records handled by our payment provider, Stripe. We never see your full card number.

Why we use it (lawful basis)

• To provide the service you signed up for (performance of a contract).
• To take subscription payments and keep tax records (legal obligation).
• To keep the service secure and fix problems (legitimate interests).

We do not sell data, and we do not use your customer list for marketing.

Your responsibilities as a window cleaner

Because you control your customers' data, you should tell customers you keep their details to manage their cleans and payments, only send payment reminders to people you clean for, and remove customers who ask you to. Many sole traders who hold customer data electronically must pay the ICO data protection fee — check at ico.org.uk.

Where data is stored

Data is stored with our cloud hosting providers, with backups. Some providers may process data outside the UK; where they do, we rely on UK-approved safeguards such as the International Data Transfer Addendum. A copy of your round is also saved on your phone so the app works without signal; signing out clears it.

How long we keep it

We keep your data while your account is open. If you delete your account, your account data and round data (customers, visits, payments, vans and team links) are deleted straight away — there is no waiting period and it cannot be undone. The only exception is billing records we must keep for up to 6 years for HMRC.

Your rights

You can ask to access, correct, export, delete or restrict use of your data, and object to how it is used. You can export your round any time from the Team page. To use your rights, email us at the address below. If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Contact

Email: cooba-dev@outlook.com